In case of cancellation or return of the item, you will receive your refund directly to your account. We will process the refund within 2 business days following the receipt of the item.
Ordered products will be delivered in mainland France within 24 to 72 hours to the address indicated on the order. Deliveries are made by an independent carrier and identified by a tracking number visible in your sales history. Please note, you are required to check the condition of the delivered products before accepting the delivery. Unfortunately, no deliveries will be made to Corsica and DOM TOM. You have 30 days to return the product.
From your Purchase History, select the product you wish to return and click "Return this item." You will then be able to choose the reason for your return. Our processes and the strict selection of our best parts allow us to offer you a 2-year warranty on all our parts. You will be asked for proof that the part is out of service, and you will receive a replacement part within 48 hours. For professionals, we would like to inform you that the indicated price including VAT on our products already includes a 20% VAT that your company can recover.
It is essential to emphasize that this VAT is already integrated into the total displayed price, which means you will not have to pay any additional fees. Dupas is one of the French leaders in used auto parts based in Aisne (02) in Saint-Quentin. Each year, 4,722 vehicles for depollution pass through our VHU SEVP centers to continuously offer you more used parts. Our goal is to best support you in giving a second life to your vehicle. Monday to Friday - from 8 AM to 12 PM and from 2 PM to 6 PM.