Just send us a photo of the technical data sheet and/or the reference of your part. Shipping and collection costs for returns will be at your expense.
Nuevo Desguace Utrera, SL offers its customers, except for control units or electronic components, a minimum warranty period of 1 year according to Royal Legislative Decree 1/2007, subject to what is accepted in the warranty booklets depending on the material type. If failures occur during the warranty period, you must inform and deliver the warranted item to Nuevo Desguace Utrera, SL, which will evaluate the part and proceed with its exchange or refund. The warranty does not cover labor, defects, damage caused by part failure, incorrect installation or failure to follow manufacturer's recommended maintenance. Complete replacement has a maximum return period of 7 days, provided it is not tampered with and the invoice proving it is presented, after which no returns will be accepted. According to article 18 RD 782/98, development of Law 11/97 on packaging and packaging waste.The person responsible for delivering the used waste containers for proper environmental management will be the final holder. To make such a return, you must know that the product must be in perfect condition and in its original packaging, must not have been handled and must retain its warranty seals, and must not have been mounted on the vehicle.
Depending on the condition of the returned part (incomplete, damaged, packaging in poor condition), the refund may be refused. Logically, if the product was not the one requested or has a defect, this warranty includes it. Once we have received the merchandise in our warehouses and verified that all the previous conditions exist, Nuevo Desguace Utrera, SL will accept the return of the product and proceed with the refund of its amount according to the payment method made, and if applicable, the shipment of the new product.